so, I complained of having a noisy/crackling telephone line. Engineer came out next days. He part replaced the cable in the driveway as he thought that was the issue. He made a test call in the line where he cut it - all was working fine. When he then connected the wires up to the house - no dial tone! He then said it was the cable in the street my being “black and corroded”.
he then left, leaving me with no phone service!
From further investigation i can probably say that having no dial tone is due to the cables being left unconnected, a bad joint and cables left hanging out of the box in the house and where he joined them underground (see photos attached). Also, thanks for leaving all the mess and wire off cuts that you can see in the photos!



the cable in the street was replaced yesterday, 115 metres. However, this was not then connected into my house - still no phone line!
ive spent 17 phone calls (average 20-30 minutes each) trying to resolve. I was told an engineer would come yesterday but failed to show up. Now I’ve been told someone will come tomorrow - so that’s 3 days off work - and hours on the phone being told someone will call back - NOBODY CALLED ME BACK!
Really not happy with the customer service, nor the way my phone line was disconnected and for me to have to spend this much time trying to resolve!!!
[MOD EDIT: Subject title changed for clarity]