Terrible phone line connected to vmhub

[Suec2]

Was advised by vm that problem was my old Panasonic phones so have just bought new Panasonic phones. Problem remains with humming and echo on both outgoing & incoming calls. Base unit is connected to hub via an adapter. Vm says phone line is ok but clearly not. I'm now considering switching to BT.

[Paul_DN]

Hi Suec2,

Thank you for reaching out to us in our community and welcome, sorry  to hear you are still facing the same issue with a new handset, have you tried plugging the phone in the 2nd socket on the adaptor?

Regards

Paul.

[Suec2]

Hi,

There is no phone line at all when plugged into the second port.

[Paul_DN]

Thanks Sue for trying this, can you plug it back in the top and do a pin reset on the router, push a pin in the reset hole at the back, keep pushed in for a timed 1 minute.

Regards

Paul.

[Suec2]

Pushed reset pin on hub - no diiference except now lost connection to my outside security light!  Thanks

[Arissa_H]

Thank you for trying Suec2 🙏.

Sorry to see your security light has lost connection ☹.

Has the security light come back on?

What colour is your hub light?

Have you tried changing the adapter? 

Let us know we want to help. 

[Suec2]

I lost Internet connection to everything & had to re-connect to everything that uses wifi. My security camera is still out of order as I now have to find someone willing to climb up ladder & reset camera. Virgin are working in my postcode this week so I will wait & see if there is a difference afterwards before requesting an engineer. 

[Adri_G]

Hey, Suec2.
Thanks for keeping us updated and sorry to hear of this issue with accessing your camera settings and reconnect and the service problems in the area.

Upon our latest checks it seems the local issues have cleared, could you tell us if there's an improvement to your connections since?

Let us know if you need more help and we'll be eager to assist further.

[Suec2]

The phone line is still terrible - humming & metallic echo.  I'm paying for a service where neither outgoing or incoming calls can be heard clearly!

[Arissa_H]

Hi Suec2 👋🏼.

Thank you for posting and welcoming you back onto the community forum ☺.

Sorry to see you are having issues with your phone line and are experiencing noise on the line ☹.

Have you tried using another handset?

Is this only happening when making a call or all the time?

Let us know we will do our best to help.