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Telephony disabled new SH5

Joining in

I installed the router and connected the landline to router via the filter, no dial tone and in router setup it states telephony disabled.


Phone has dial tone when connected back to wall socket but any number i call just connects to VM.


Is there something else i need to do?


Forum Team
Forum Team

Hi Reuteri, 

Thanks for using the Community Forums to get this issue with your landline looked into, I am sorry if this has been causing some frustration 😥 I would be more than happy to look into this for you!

Could we ask first of all whether your area has gone through the landline switch over?

The Hub 5 does have this functionality, but the area you live in needs to have been switched over to the digital migration first before this can happen. 

Here's a link that tells you more about the Landline Digital Switchover 😊

Please let us know so we can help further.



Joining in

Thanks, i noticed on the leaflet ineed to wait for a letter saying when my area switches on, but still can't make calls on old socket, can get dial tone but whatever number i dial it goes strait to VM



Hi @Reuteri, thank you for your response.

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.