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JPVMCOM
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Telephony(Disabled)

Hi I've just been sent a new superhub 3 to replace a faulty one that keeps on rebooting.

I've set the hub up but the phone no longer works and it's showing as Telephony(Disabled).

The phone used to work on the old hub.

I work from home and urgently need the phone line sorting.

Please can one of the reps get in touch with me.

Regards

 

 

 

 

 

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Aaron2
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Message 2 of 11
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Re: Telephony(Disabled)

Phone can sometimes take a few hours to properly work, I had this issue when I got a Hub 4, if it's urgent you could try speaking to faults however I believe it's a waiting game.


** I work for VirginMedia but all opinions posted here are my own.
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John_GS
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Re: Telephony(Disabled)

Hi JPVMCOM,

 

Thanks for posting and apologies for the phone issue. 

 

I've ran a diagnostic today and can you do the following;

 

1.Check the phone is seated in the base unit correctly & powered ON. 


2.Remove all other equipment connected to telephone sockets examples of this could include
 other phones, fax and answering machines, sky boxes, One Tel boxes. 


3.Unplug your phone and check another phone directly back of HUB 3.0 or into the main
 socket (if no other phone available then request the customer to plug their original phone into
 the back of the HUB or master socket) Ensure the customer is plugged into Tel 1 on the Hub 3.0
 

John_GS
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JPVMCOM
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Message 4 of 11
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Re: Telephony(Disabled)

Hi Aaron2 and John,

Thanks for getting back to me.

I've tried all the above and still no joy.

Tried both the hub and the main socket.

It was all working prior to switching the hub over the new hub.

Looks like my account is set up for voip as nothing on the main socket but somehow the hub has not been set up for voip.

Regards

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John_GS
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Re: Telephony(Disabled)

Thanks for coming back to us. 

 

How is your telephone connected to the hub? 

 

Directly into Hub via RJ11 cable 

Into the Hub via the adaptor 

Into the wall socket via the adaptor 

Into an extension socket

 

Kind regards,

John_GS
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JPVMCOM
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Message 6 of 11
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Re: Telephony(Disabled)

Hi John, the phone is connected to the hub 3 using an adaptor.

Also it's in port 1 on the hub.

Regards

 

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John_GS
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Re: Telephony(Disabled)

Can you PIN reset the router for me please and then try it?

 

Kind regards,

John_GS
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JPVMCOM
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Message 8 of 11
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Re: Telephony(Disabled)

I've reset the hub to factory setting, still no joy.

By pin reset to do you the reset at the back of the hub? as I've also tried that.

 

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John_GS
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Re: Telephony(Disabled)

Can you connect it to the hub without the adapter?

 

Kind regards,

John_GS
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JPVMCOM
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Message 10 of 11
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Re: Telephony(Disabled)

Connected to the hub directly without an adaptor and still the same.

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