Hi @jesstv, thanks for replying to my PM confirming the details requested.
That's enabled me to be able to book in a technician for you to get your landline sorted and working!
Just to confirm too, once the internet-based phone line is activated, your standard Virgin Media landline wall socket will no longer work so that is expected.
If the issue for the technician's apppointment is as a result of misuse, neglect, accidental or willful damage, or if the technician discovers that the fault or problem relates to your personal equipment, you will be charged £25.
If the appointment is missed there is a £25 charge for a missed appointment.
You can view your appointment via your My Virgin Media app, but please let me know if you need me to confirm this privately.
I hope this helps and don't hesitate to shout out if you need any further support.