on 08-09-2023 15:50
We converted to VOIP some time ago.
There was downtime today, so we couldn’t check whether the fault was with VM or us.
Is there a freephone number which can be used on a mobile phone (not Virgin)?
Mike
on 08-09-2023 15:52
Hi mbic,
Thank you for your post. I'm very sorry for any issues you've had with your service.
You can check for reported area issues via the Virgin Media app or by calling: 0800 561 0061
^Martin
on 08-09-2023 15:54
Try the automated service status number 0800 561 0061 to check for any faults in your area.
0800 should always be free. If your mobile no. is linked to your VM account as a contact number the VM system should recognise who you are when calling.
on 08-09-2023 17:31
VM Customer Support are on 150 or 0345 454 1111 from a non-VM phone.
on 16-09-2023 08:21
Thanks
Re the app, when the internet goes down, you can’t connect with anything. The telephone number will be useful if this happens again.
I have spoken to VM and a fix is being worked on.
on 16-09-2023 08:27
Thanks for the update on this mbic,
Did the team advise of an estimated fix time at all?
Regards,
on 16-09-2023 12:50
No.
on 16-09-2023 12:53
Ahh okay,
Did they advise at all what the fix would be for?
Also the team would be able to be contacted from 8 - 9 via the number given above.
