on 16-06-2022 19:37
My phone is not working and I cannot get to speak to a human and the automated systems don't work for me
on 16-06-2022 19:42
Hi peterkirkland,
Thanks for posting and welcome to the community. I am sorry to hear of the telephone issue. I've not been able to locate your account from the Forum information provided. Is there an update listed on the phone on our status page here - virg.in/service - if not, then sign into the checker using your online My Virgin Media details.
You can also call the service status line - 0800 561 0061
Let me know 🙂
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 16-06-2022 20:26
i have logged in for the last three hours i am losing the will to live i think i will just cancel my virgin account
on 16-06-2022 20:31
Hi peterkirkland.
Sorry to hear about the issue with your landline.
I can look into this for you.
If you don't mind, I will need to send you a private message to pass security.
If you can check the purple envelope top right of your screen that would be great.
Regards
Gareth_L