Virgin Media Community

[mmj]

...following another brief power cut.

How do I report it and/or get status updates?

[Steven_L · Accepted solution]

Hi @mmj,

Thanks for taking the time to post on our forums.

I have looked into your issue on your account and have tried to fix this issue remotely but we would need to send out a technician to resolve this.

I have arranged for the appointment and you can find all the information that you need about your appointment on your online account and clicking My Account and Track Your Order.

Regards,

Steven_L

[mmj]

Thank you.

[Steven_L]

You're welcome @mmj and please let us know how the visit goes.

Regards

Steven_L

[mmj]

Can you fix 1471 please it's been off ever since. We just get an engaged tone.

[Sasha_W]

Hi @mmj, 

Thanks for coming back to us. 

Sorry just to confirm when you mean 1471 is off, is it just it doesn't allow you to call out. 

We can certainly get this fixed for you, has it been ever since the engineer visit? 

Thanks 

[mmj]

Hi Sasha, we just get an engaged tone after dialling and it gets used fairly regularly so it must be from the power cut/area outage last week.

[Sasha_W]

That's okay I will pop you  over a PM just so we can get some details for your account if that's okay. 

Please look out for the purple envelope at the top right hand corner of your screen. 

Thanks 

[mmj]

I responded to your PM yesterday any update?

[mmj]

Hi Sasha, PM received about 1471 being reactivated but now when dialling 1471 it is saying "Sorry, your call cannot be connected".