Sorry for the issues that you've been having with your telephone service.
I have been able to locate your account and can see that we have installed your line but you are waiting for your old number to be ported over to us. The line should be active via your hub on the temporary number that we have supplied, if you can dial 174 or 175 from the temporary line, it will give you the number.
I will need to check this further with our porting team but can only do this tomorrow because they are not open today. We will need to pass account security for us to provide you with further information, I will send a message over now, so that we can discuss this further once the team have come back to me.