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angelicmandy
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Telephone line accidentally cut

How on Earth can we book an engineer to come and repair a telephone line that has been accidentally cut by a lawnmower. We have been on the phone  3 times, an hour a time passed to hundreds of departments. No one seems to understand the problem. Can we just book an independent phone engineer from the yellow pages. Absolutely crap service from Virgin. The person we are trying to sort this out for is an 80 year old woman living on her own. Shame on you Virgin!!

 

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Forum Team
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Re: Telephone line accidentally cut

Welcome to the community forums, so that it has to be on such bad terms that you join.

 

I would like to help you get an engineer booked for this problem. I will need to send over a private message to request further details from you to resolve this issue and book the engineer in for your neighbour.

 

I will send the private message over now, please respond and I can then get the process started. You will need to be able to pass data protection for the account to be looked into.

 

Regards

Steven_L 

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