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Caversham51
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Telephone connection not working

I got home after a few days away to find that I now have no dial tone.  I checked the Network Status and there are no known issues in my area.

My telephone is connected to a wall socket.  VM were doing some work in the area a few weeks ago, have they disabled the service to the wall socket?

I wondered if I could overcome the problem by connecting the phone to my Hub 4.0 but on checking I see that Telephony is Disabled.

Anyone got any ideas how to solve this?

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Ayisha_B
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Re: Telephone connection not working

Hi @Caversham51,

 

Welcome to our Community Forums and thanks for posting.

 

I am sorry to hear you're having some issues with your landline.

 

I'd love to help get this sorted so will pop you a PM now to confirm some details.

 

Please keep an eye out for the purple envelope icon in the top right hand corner for my message.

 

Hope to hear from you soon 🙂 

Ayisha_B
Forum Team



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Ayisha_B
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Re: Telephone connection not working

Thanks for taking the time out to speak with me @Caversham5,

 

I have booked an engineer for you to get this sorted. You can find confirmation via your online account and this is unsuitable, feel free to re-schedule. 

 

Let us know how the visit goes! 

 

Ayisha_B
Forum Team



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