Telephone connection not working

[Caversham51]

I got home after a few days away to find that I now have no dial tone.  I checked the Network Status and there are no known issues in my area.

My telephone is connected to a wall socket.  VM were doing some work in the area a few weeks ago, have they disabled the service to the wall socket?

I wondered if I could overcome the problem by connecting the phone to my Hub 4.0 but on checking I see that Telephony is Disabled.

Anyone got any ideas how to solve this?

[Ayisha_B]

Hi @Caversham51,

Welcome to our Community Forums and thanks for posting.

I am sorry to hear you're having some issues with your landline.

I'd love to help get this sorted so will pop you a PM now to confirm some details.

Please keep an eye out for the purple envelope icon in the top right hand corner for my message.

Hope to hear from you soon 🙂 

[Ayisha_B · Accepted solution]

Thanks for taking the time out to speak with me @Caversham5,

I have booked an engineer for you to get this sorted. You can find confirmation via your online account and this is unsuitable, feel free to re-schedule. 

Let us know how the visit goes!