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Star1234
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Telephone adapter

Hi I need to request an adaptor for my virgin router to my telephone. I didn’t receive one with my router. How would  I go about this? 

 

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Corey_C
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Re: Telephone adapter

Hi Star1234,

 

Thanks for your post and welcome to the Community Forums. The adaptor is not included in the kit as most homes do not use our DOCSIS/ Fibre phone service. If this is something you would like to do then you'll need to call us to request converting your traditional phone line to DOCSIS/Fibre as we need to ensure you do not currently have any home security or accessibility services dependent on the phone line. You can find out more here: https://www.virginmedia.com/help/home-phone/virginphone/switchover

 

Cheers,

Corey C

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