Virgin Media Community

[RBParry]

How the heck does one contact VM to get this information. Had an email 6 weeks ago saying 21st June, had the adaptor, info with that says they will send a letter confirirming date heard nothing more. Frankly the 150 service is as much good as nothing just want to speak to someone and get an answer  

[Hayley_S]

Hello @RBParry,

Welcome, thanks for posting.

I am sorry for the issue with your landline migration.

I have checked the system, I can see that we are not able to cancel or change a work order for this.

When you are due to switch over you will be notified via text/email with a engineer booking.

Many thanks,

[RBParry]

all i want to know is confirmation of the date

[Steven_L]

Thanks for coming back to us @RBParry and I'm sorry that you haven't yet been notified.

I can see on the system the date that this will go ahead but we cannot discuss this in the open forum. To inform you of this, I would need to confirm a few details via private message, please look out for my message and we can get started.

Regards,
Steven_L