Virgin Media Community

[MylesM]

My landline phone is dead  - Postcode DL30AY. I have looked on line and discovered there are no problems in my area for landlines. I cannot make or receive calls. I have tried my phone on another line next door and it works ok. Have plugged the phone into the main socket (not extensions) and still faulty.  Can someone help please?

[Kain_W]

Apologies for the issues faced MylesM, 

Can I ask has the phoneline worked within the fibre line as of yet?

Let us know,

[MylesM]

Hello
Thanks for your prompt reply - NO not on fibre line yet.
So basically we are without a landline which is very inconvenient
If you require further details landline number etc. please let me know
Regards
MylesM

[Alex_RM]

Thanks MylesM,

Can you confirm if you've received an adapter in the post to plug into the back of the hub?

Alex_Rm

[MylesM]

Yes I have received the adaptor

Regards

[Alex_RM]

Thanks for confirming, 

Are you able to attach it to your hub and try plugging the phone line that way please?

Alex_Rm

[MylesM]

Thanks for your help and prompt replies

I have attached phone to hub as per instructions but still nothing happening.

It does say on the instructions 1/ a green light should flash - this is not happening and 2/ your service won't work until your switchover date - I have not had a switchover date.

Could this have something to do with it?

I am getting frustrated now as we do not have a landline and it is so inconvenient. We have had to let all our friends/relations know we do not have a land line and this is so inconvenient.

[MylesM]

Wow it is now working. Thanks again for all your help.

Now I have got to work out how I get the phone via an extension from upstairs, where the hub is, to downstairs.

Is there anything I should look our for in doing so, or will it work as a normal phone and as before

Regards

Myles

[John_GS · Accepted solution]

Hello @MylesM

Thanks for coming back to us. Glad to hear all sorted 🙂

Should work as normal but let us know if any issues

Best