I did post this earlier but I can't see this in forum
Hope someone can help
My Mum got scammed into giving out her card details over the phone by someone claiming to being from Virgin Media. She'd been getting repeated call over several days from numbers that she was then blocking on he BT handset.
She then got a call from someone claiming to be from Virgin Media who said they could see she was getting nuisance calls and could block these for a fee.
After giving her card details out she realised the error of doing this (she's in her 80's) and called the bank immediately and stopped the debit card. Thankfully they only took just over £100.
The alarming part of this was that they new her name address and that she was a Virgin media customer (she's ex directory, TPS registered and also has ported in BT number range). She never gives out details over the phone, but she'd dropped her guard by the fact that the scam artist had known her details.
I'm thinking of requesting her to change her number, it's a shame as she's has the same number for the last 35 years
Can anyone suggest how to do this on her behalf and also help stop these scammers. Do Virgin have a fraud team I can contact?
Any other suggestions on how I can help her screen calls in the future?
Thanks so much for getting in touch on behalf of your Mum - we are so very sorry that she has been a victim of this sort of scam.
These sorts of scammers are getting so good these days, it's easy for anyone to feel that are talking to someone genuine.
If she is already registered with the TPS and Ex-Directory (this just means that her number is not in the phone book or available via directory enquiries) then this is as much as she can do to protect her line
However, we would encourage you to report this directly to Action Fraud and they will be able to assist you further - especially if money has exchanged hands.
They also are able to help assist with how to prevent this from happening again.
There are affordable handsets available that can screen calls - only pre-approved numbers get through automatically. So you set it up for family and friends. Other callers have to identify themselves and scammers rarely do this.
We know how concerning this is, and we’re sorry it’s happened. This database didn’t include financial details or passwords, and we’re contacting affected customers in the next 24-48 hours. Find out more here: www.virginmedia.com/data.
The storage box, we understand, not only contained Virgin Media broadband and fixed-line subscriber records – some 15 per cent of that total customer base – but also info on some cellular users. If a punter referred a friend to Virgin Media, that pal's details may be in the silo, too.
VM's next communication wil be along the lines of:-
We take our responsibility to protect your personal information seriously.
No, we really do. Unlike all those other companies that have been hacked. Lessons will be learned. We repeat: We take our responsibility to protect your personal information SERIOUSLY.
We take our responsibility to protect your personal information seriously. We know what happened, why it happened and as soon as we became aware we immediately shut down access to the database and launched a full independent forensic investigation. We have also informed the Information Commissioner’s Office.
It's What I Do. I Drink and I Remember Things.
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