Technician Visit

[GordonO]

Is the technician visit to help with fibre phone free of charge?

[Steven_L · Accepted solution]

Hi GordonOm,

Welcome back to the community and thanks for taking the time to post.

If you have a visit booked as part of the phone migration to the fibre network, you will not be charged for that visit as its offered free as part of the migration process.

Kind Regards,

Steven_L

[Carletonfour4]

Yes

[Ilyas_Y]

Hi there @Carletonfour4, thanks for reaching out to us and a warm welcome to the Virgin Media community forums. 👋🏼

Hope all is good 😇 Are you looking to book an engineer appointment regarding the home phone switchover?
Let us know and we'll assist.

Kind regards,
Ilyas.

[Carletonfour4]

Yes I need my hub transferred from upstairs to the living room downstairs where my landline is situated i also have a extension line i need connected 

[Ilyas_Y]

Thanks for the reply @Carletonfour4

The way the home phone is set up with the new fibre line means that any extension sockets used before are no longer in effect.
The phones would have to connect to the main base and be a cordless handset (the extension phones), and we are able to get the hub moved.

I will drop a private message.

Kind regards,
Ilyas.

[Ilyas_Y]

Thanks for speaking with us today @Carletonfour4 on the Virgin Media forums. 👋🏼

I'm glad we have been able to assist and get this case referred to the correct team.
As advised - they will be in touch to book the switchover.

Let us know how it goes and if you need assistance on anything else.

Kind regards,
Ilyas.