Technical Support for Home Phone

[JohnnyDancer]

Since switching my home phone to the router all my caller IDs when I ring someone it comes in as UNKNOWN so most people assume it's an incoming junk call and don't answer it. I didn't request it.

I tried to contact VM but the phone contact number only offers you options to pay your bill, not anything else. The online virtual assistant being a bot can't be informed of the problem with VM customer service number so I am here.

Please help Virgin Media!!!! 

[David_Bn]

Thanks for your post on our Community Forums @JohnnyDancer, and a very warm welcome to you!

Sorry to hear that Caller ID appears to not be working since the switch over to our router based service.

I'd be happy to take a closer look into this for you, check out the envelope in the top right hand corner for a private message from me.

Thanks,

David