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Dusty_Warrior
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Team help please dead landline

Please could a team member investigate.

landline is dead. Not a handset fault. Online tester says it’s fine.

30 mins last night and same today on150 with no answer.

i just want to report the fault.

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Re: Team help please dead landline

  • An update

32 mins on hold finally got an answer.

2 mins on the phone running tests and an engineer is coming tomorrow morning.

call handler friendly knowledgable and effective. 

but why is it so hard to get through?

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Re: Team help please dead landline

Good Morning Dusty_Warrior

 

Thanks for your post on our Community Forums!

 

Sorry to see you were left waiting on the phone today, we're currently experiencing a high volume of calls into our call centre. 

 

Please to hear our call handler was able to keep the call brief and was seemingly very effective.

 

Do let us know how you get along and if you need future assistance, our team on our Community Forums are always happy to assist where possible

 

Kindest regards,

 

David_Bn 

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Re: Team help please dead landline

Hi David,

engineer arrived on Friday. Identified fault as further away than green box in street.(two boxes away). 
said could take 48 hours to resolve.

 

still not working and can’t get through on 150, too busy.

 

can you check status and update please.

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Re: Team help please dead landline

Hi Dusty_Warrior,

 

Thanks for coming back to me. 

 

I can see this has gone to our back office team today, and if it's not fixed within 48 hours, a tech will be needed, but you'll be notified either way.

 

Kind regards,

John_GS
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Re: Team help please dead landline

Same engineer was sent out AGAIN yesterday. Obviously he couldn’t fix the fault because as he diagnosed last week it’s not at the house or street box.

really nice guy but a waste of his time and ours coming out again.

still no phone and no feedback from VM.

 

can somebody give me an update?

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Re: Team help please dead landline

Hello Dusty_Warrior

Apologies again to hear you haven't had any updates since your post 

Looking at a few things I can see we have a Senior Engineering booked to come out 

The connections at your local cabinet will need to be changed

Which is only able to be done physically 

If you have not been advised of the appointment date 

You can go to your online account here  and check or reschedule

Hope that helps 

Gareth_L

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Re: Team help please dead landline

Hi Gareth,

so the senior engineer came out today and guess what ....... he couldn’t fix the fault.

 

what happens now?

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Re: Team help please dead landline

Hi Dusty_Warrior,

 

 

Thank you for coming back to us and for the update, I am really sorry to hear that the technician wasn't able to fix your fault.

 

Did the technician advise what the issue was and what the next steps would be.

 

Kind regards

 

Paul.  

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Re: Team help please dead landline

No Paul,

 

He did say he had referred it to the Manchester office!

we are three weeks into this fault and have had three  engineer visits

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