Please could a team member investigate.
landline is dead. Not a handset fault. Online tester says it’s fine.
30 mins last night and same today on150 with no answer.
i just want to report the fault.
32 mins on hold finally got an answer.
2 mins on the phone running tests and an engineer is coming tomorrow morning.
call handler friendly knowledgable and effective.
but why is it so hard to get through?
Good Morning Dusty_Warrior
Thanks for your post on our Community Forums!
Sorry to see you were left waiting on the phone today, we're currently experiencing a high volume of calls into our call centre.
Please to hear our call handler was able to keep the call brief and was seemingly very effective.
Do let us know how you get along and if you need future assistance, our team on our Community Forums are always happy to assist where possible
engineer arrived on Friday. Identified fault as further away than green box in street.(two boxes away). said could take 48 hours to resolve.
still not working and can’t get through on 150, too busy.
can you check status and update please.
Thanks for coming back to me.
I can see this has gone to our back office team today, and if it's not fixed within 48 hours, a tech will be needed, but you'll be notified either way.
Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"
Same engineer was sent out AGAIN yesterday. Obviously he couldn’t fix the fault because as he diagnosed last week it’s not at the house or street box.
really nice guy but a waste of his time and ours coming out again.
still no phone and no feedback from VM.
can somebody give me an update?
Apologies again to hear you haven't had any updates since your post
Looking at a few things I can see we have a Senior Engineering booked to come out
The connections at your local cabinet will need to be changed
Which is only able to be done physically
If you have not been advised of the appointment date
You can go to your online account here and check or reschedule
Hope that helps
so the senior engineer came out today and guess what ....... he couldn’t fix the fault.
what happens now?
Thank you for coming back to us and for the update, I am really sorry to hear that the technician wasn't able to fix your fault.
Did the technician advise what the issue was and what the next steps would be.
He did say he had referred it to the Manchester office!
we are three weeks into this fault and have had three engineer visits