Menu
Reply
Connos80
  • 9
  • 0
  • 0
Joining in
970 Views
Message 1 of 5
Flag for a moderator

Talk unlimited

My package is "talk unlimited" but I am now being charged for telephone calls.  Could you let me know why?  

0 Kudos
Reply
Akua_A
  • 2.85K
  • 69
  • 184
Forum Team
Forum Team
964 Views
Message 2 of 5
Flag for a moderator

Re: Talk unlimited

Hi @Connos

 

Welcome back to our community forums.

 

Sorry to hear you are getting charges on your Talk unlimited package. Is this in regards to your landline or do you have a mobile service with us? Also are you getting charged on all calls or particular calls?

 

Thanks,

Akua_A
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
nodrogd
  • 17.48K
  • 2.04K
  • 4.36K
Very Insightful Person
Very Insightful Person
950 Views
Message 3 of 5
Flag for a moderator

Re: Talk unlimited

There are 2 reasons you commonly end up with charges on Talk Unlimited.

Calls must not exceed 60 minutes duration. Any time over the 60 minutes is chargeable at normal rates. Did any of these exceed 60 minutes?

Talk Unlimited only includes calls to Virgin Mobile numbers. If you are calling other mobile numbers then switching to Talk More Anytine includes these at no extra cost.

VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Connos80
  • 9
  • 0
  • 0
Joining in
940 Views
Message 4 of 5
Flag for a moderator

Re: Talk unlimited

Thanks for your reply.  I am informed that I was moved to talk weekends in 2018 although I do not remember being asked if I wanted to do that nor being told that was going to happen.  I'll just stop using the landline  

0 Kudos
Reply
nodrogd
  • 17.48K
  • 2.04K
  • 4.36K
Very Insightful Person
Very Insightful Person
883 Views
Message 5 of 5
Flag for a moderator

Re: Talk unlimited

You probably renewed your contract for all 3 services. Talk Unlimited is a legacy package so cannot be carried over. Most of the new packages excluding the top ones only come with Talk Weekends as standard. So you would have to add Talk More Anytime as an extra & pay the £8 odd add-on cost per month.

VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply