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timmag0
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Talk more anytime UK mobile charges

Hi there,

I was checking my in laws phone bill which includes talk more anytime.

They are being charged for UK mobile calls to 07703, 07704 etc?

I don't understand why these numbers are not included with the inclusive calls package?

Please can anyone explain as rang Virgin on their behalf and was told the numbers had to be paid for???

 

 

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BenMcr
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Re: Talk more anytime UK mobile charges

How long were the calls? The landline plans have a 60 minute redial rule for the inclusive calls
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timmag0
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Re: Talk more anytime UK mobile charges

10 minutes at most

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Graham_A
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Re: Talk more anytime UK mobile charges

How long have they been on the phone plan for?

I don't think the earlier versions covered mobile calls.  I know mine doesn't so I have an add on to cover mobile calls (no longer available).

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BenMcr
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Re: Talk more anytime UK mobile charges

That's a good point actually. What does their detailed bill say they're on, rather than the My Virgin Media homepage?

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timmag0
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Re: Talk more anytime UK mobile charges

It says talk unlimited

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BenMcr
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Message 7 of 9
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Re: Talk more anytime UK mobile charges

That's the older plan that doesn't include mobile calls.

I'm not sure why the homepage is saying they have the newer version.
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timmag0
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Re: Talk more anytime UK mobile charges

I spoke to customer advisor earlier tonight and he said yes they were on talk more anytime so I am at a total loss?

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goslow
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Re: Talk more anytime UK mobile charges

To the OP, timmag0, I have just found a similar anomaly when checking my VM billing/package info.

If I log into 'My Virgin Media' it shows my phone package as 'Talk More Evenings and Weekends' (a current package which does include calls to non-VM mobiles).

If I look at my last PDF bill via online it shows 'Talk Evenings and Weekends' (a legacy package which only includes VM mobiles and is the actual package I should be on). I have received no info. from VM of any phone changes, nor have I requested any.

Fortunately, I haven't incurred any unexpected call costs as a result of this but it looks like a bit of a glitch in play here between the 'My Virgin Media' info. on screen and my last billing info.

Could end up with people incurring unnecessary costs as a result of being shown the wrong info. in 'My Virgin Media'. It would be interesting to know what's going on here.