Thanks - just what I was after. So annoying. It feels like it's just a method to try to catch you out and then a complete overcharge. Why do Virgin do it? They offer better deals to new customers and try to squeeze their existing customers as much as possible. They have the potential for a great offering and then they spoil it. If I had better broadband providers I'd leave - there seem to be more and more by the day so hopefully it will be soon. Bring on 5G etc and I can kiss Virgin goodbye.
I too have been tied to NTL/VM for a very long time due to lack of a comparable alternative. During the lockdown, however, Openreach have been super-busy in my area installing fibre optic connections to the telephone poles in the street to bring FTTP. A few of the neighbours are now signed up so at least, as of now, there is a comparable alternative here.
Always worth making regular visits to the comparison/checking websites to see if any non-VM providers have set up any new services in your area. Guess it just depends on the luck of your locality.
When news of the next VM price hike drops into by inbox, I too shall be considering my options!