"Permanent Number Conceal To keep your number private every time you make a call, just ask our team to set it up for you (even if you’re ex-directory). If you do want to leave your number, dial 1470 before you make the call to override Permanent Number Conceal. If you would like any of the phone features you’ve seen in this guide, you can call us on 150 from a Virgin Media home phone or mobile, or 0345 454 1111* from any other phone"
If you don't want to call in then one of the forum team should be along in a few days.
My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.
As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.