on 12-09-2023 12:48
How do I get someone to connect the extensions as they apparently will no longer work?
Answered! Go to Answer
on 12-09-2023 13:01
Ask VM (via the VM forum team on here, when they reply to this topic) to modify your home phone wiring so you can use your existing landline extension sockets via the phone connection from the VM hub.
VM should offer to do this free of charge for you as part of the switchover process.
Make sure they make modifications to your phone wiring so you can keep each piece of equipment in the same place (rather than the offer which sometimes crops up on here to move the hub to a different location)
Refer here
https://www.virginmedia.com/help/landline/switchover
Do I need to book a technician visit?
You’ll need to book a free technician visit if...
Alternatively, a cordless phone system allows you to use phones around the home with no wiring modifications or disruption. Plug the cordless base station into the VM hub and use the cordless satellite phones around your home as required. If you already have a cordless system, you may be able to add in another cordless satellite phone to the existing setup as/if required. If you needed to buy a cordless phone system, to avoid any rewiring work, this would be at a cost to you
on 12-09-2023 13:01
Ask VM (via the VM forum team on here, when they reply to this topic) to modify your home phone wiring so you can use your existing landline extension sockets via the phone connection from the VM hub.
VM should offer to do this free of charge for you as part of the switchover process.
Make sure they make modifications to your phone wiring so you can keep each piece of equipment in the same place (rather than the offer which sometimes crops up on here to move the hub to a different location)
Refer here
https://www.virginmedia.com/help/landline/switchover
Do I need to book a technician visit?
You’ll need to book a free technician visit if...
Alternatively, a cordless phone system allows you to use phones around the home with no wiring modifications or disruption. Plug the cordless base station into the VM hub and use the cordless satellite phones around your home as required. If you already have a cordless system, you may be able to add in another cordless satellite phone to the existing setup as/if required. If you needed to buy a cordless phone system, to avoid any rewiring work, this would be at a cost to you
on 12-09-2023 13:04
Hey Anglezarke,
Welcome to the community and thanks for taking the time to post here on the forums.
I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L
on 04-12-2023 16:22
Good luck with that. Booking a Technician Visit has become nigh on impossible.
on 04-12-2023 16:45
@RedDevilDixie wrote:Good luck with that. Booking a Technician Visit has become nigh on impossible.
The advice was to book a visit via the VM forum team on here so as to avoid the somewhat-pointless VM phone support.
A VM forum team member has now PM'd you on your own/original topic to discuss what is required.
on 04-12-2023 17:48
Thanks for your cooperation over PM RedDevilDixie,
The appointment has now been booked in for you.
Do pop back up if you require any further assistance.
Regards,