I had the letter in March saying the landline would be switched off on 6 June. I later received the adapter to plug into my hub. I assumed that there would be a follow-up email in June to confirm the action date, but nothing was received. I discovered it had happened when I didn't get a call I was expecting from someone.
I tested the connection into the hub by using a corded Cable & Wireless CWP200 which had previously been plugged into the landline. I picked up the receiver and there was a dial tone. I then tested that it could receive calls by ringing on the mobile, but nothing appeared to happen. I then discovered that the test call was connecting but the phone wasn't ringing!
I then tried to connect by using my cordless phone, a Panasonic KX-TG7120E. This doesn't work at all - no dial tone. So far I have tried re-booting the router; used a different cable between the phone and the hub, in case it was damaged when I moved it from the kitchen to the study; had a call to Virgin on 150. The first technician couldn't help so transferred me to a manager. She couldn't think of anything to do that would help, although she may have tried something in the background, as she did go away to do something then rang be back on my mobile. She did suggest I used a different phone, but as I don't have one presumably I have to go off and buy one? There is of course no guarantee that this will work either.
It's really disappointing that a system that was working perfectly before (and would continue to work in a power cut) has been replaced by something that so far doesn't work for me, and may involve me in extra expense to make operative.
I hope someone can suggest a solution that will result in my cordless phone working again.