Hi Everyone, quick question.
We switched to Virgin Media back in around Dec 21, after some issues with the initial setup and Broadband, things have settled down and are working well (fingers crossed this continues).
We continued to keep our BT landline and old broadband as a backup (just in case), finally we cancelled the broadband Only just last month. However, we have since discovered that BT have cancelled our home phone line too (which we didn't want).
Now, I am aware I have a phone number with my Virgin Media package (I have tested it out this morning by plugging the home phone into the phone socket on the back of the Virgin Media Hub and dialing the Virgin Media number assigned to me and it works).
Now... ideally we would like the old BT number ported over and replacing our Virgin Media Landline number (simply so that family members etc.. don't need to have a new number).
Is this possible to do? or, as BT have already cancelled our line (when you ring our old number now it simply says "You've dialed an incorrect number") is it lost for good?
Thanks.
Alan
