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snts
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Switching landline number

Hi,

    My mother has a Virgin landline...and, having tried unsuccessfully to ring her, i went down there this morning to discover that the landline number had changed! Also, the area code! I haven’t received any emails warning me of this, and I only discovered this after spending the entire morning unplugging cables and accidentally phoning my mobile from the said landline. I would like to know why this has happened? Especially as there was no warning. 

    S

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Katie_WT
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Re: Switching landline number

Hi there @snts

 

Welcome to our Community and thanks so much for your first post - I was sorry to understand that your mother is having an issue with her landline. I can see from your other thread that you do have a technician booked out to come and take a look - please do let us know if you need further assistance and we'll be happy to step in.

 

As our VIP @nodrogd has advised though, different area codes can't live or reside in the same cabinet so this sounds more likely to be an account issue rather than a crossed line. 

 

If you'd like us to take a closer look, please do pop back and let us know. 

 

Cheers

Katie - Forum Team


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snts
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Re: Switching landline number

Hi

   Thanks for your reply...I did check everything a thousand times...she received a phone call at 10.30, a friend, and then suddenly within the space of half an hour, her number was unavailable! So after a few hours of me trying everything, I rang my mobile from her landline and a different number came up! It’s particularly worrying as she has a pendant alarm! As there’s clearly nothing wrong with her phone, it must be the line? 
    S

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Katie_WT
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Re: Switching landline number

Hi there @snts

 

With your Mum having a lifeline, would you like us to take a closer look? When is your technician booked - are we attending today as per our Priority service?

 

Cheers

Katie - Forum Team


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snts
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Re: Switching landline number

Engineer isn’t until next Thursday...I tried calling yesterday but couldn’t wait long enough...got called away

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Katie_WT
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Re: Switching landline number

I'll pop you a Private Message @snts - we can take a closer look at the issue and account and if a technician is needed, we can contact our Priority team to see if this can be actioned within the next 4 working  hours. 

 

Please look out for a purple envelope in the top right of the page and pop me a reply when you can.

 

Cheers

Katie - Forum Team


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