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cliveparsons
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Switching landline box

The internal landline box is in a very inconvenient place. We used to have a second landline which we stopped a few years ago, but cables and box are still in place. This internal box is in a much more convenient place. I would like to either have an engineer switch the connections on the external box or the switches somewhere else so that I can use the more convenient internal box with my existing phone. Hope that makes sense. All other forms of communication with virgin media have resulted in dead ends, so I'm trying this......

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jb66
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Message 2 of 8
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Re: Switching landline box

Virgin can do this at a charge of £99 if you think that's worth it? 

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cliveparsons
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Re: Switching landline box

Thanks for this - I had assumed it was possible, but what I don't know - now that you have confirmed it - is how do I get hold of anybody at virgin to get it done! I have tried every available avenue and just get to a dead end every time. Fine if it was a fault; fine if I wanted an upgrade or to leave, but this?

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goslow
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Re: Switching landline box

You could probably find a local supplier to rewire a phone extension socket for you with less admin hassle to organise it than with VM.

Alternatively you could look at simply getting some new cordless phones.

If you would still like VM to do it for you, wait for the forum team to pick this up and arrange it for you. They usually reply on here within a week but may take longer during the holiday period.

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cliveparsons
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Re: Switching landline box

Thanks for your response. As you say, hopefully somebody from virgin might read this and get in touch in a few weeks...

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Zak_M
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Re: Switching landline box

Good morning @cliveparsons 

 

Welcome to the forums and thank you for taking the time to post. 

 

I can get this arranged for you. As mentioned above there would be a charge for this. 

 

If you would like me to arrange this for you then please do let me know. 

 

Kind regards,

Zak_M

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cliveparsons
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Message 7 of 8
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Re: Switching landline box

Thank you. Yes please arrange for this to happen - assuming that the charge is no more than quoted above!

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Zak_M
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Re: Switching landline box

Thank you for coming back to me. 

 

I am going to need to drop you a PM so that we can get some account information. 

 

Keep you eye on the envelope on the top right of the screen. 

 

Kind regards,

Zak_M

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