Switching land line early

[edam]

My landline has gone faulty with no dial tone so I tried to get my line switched early .

I thought that would be simple as my wireless base station is right next to my Hub 3

They want a engineer to visit to do it  just to plug a cable in..

I dont even need a adapter as my base station has a RJ11 plug

[Tudor]

It’s not plugging in a cable to make it work, it needs reconfiguration at the VM end of your cable. Maybe you local VM ‘exchange’ is not yet ready for the changeover.

[edam]

But does that need a engineer to visit??

[edam]

The switch over is next month

[Gareth_L]

Hello edam 

Thanks for your post regarding the switchover.

As a rule we will switch over customers area by area remotely at a set date.

If we need to switch this over as a one off then it will need an engineers visit.

I can take a look to see what date you are planned to change.

If you don't mind, I will need to send you a private message to pass security. 
If you can check the Logo top right of your screen that would be great. 
Regards     
Gareth_L
 

[edam]

Thanks for replying

As the landline phone is now working ,there was a power outage in the area, I will wait for it to be changed over next month.

BUT it looks like my package has been changed because I reported a fault !!!!!!

[Gareth_L]

Hello edam.

Thanks for replying.

Can you please pop back on here and let us know how things go.

Gareth_L

[edam]

Talk International 2 was added but I did not ask for that

[Gareth_L]

Thanks edam for replying.

I can take the call feature off for you.

If you can reply to the private message I sent that would be great.

Gareth_L

[edam]

Thanks but I have got it removed now