Switched to fibre. Cannot make calls.

[rs33mc54ut]

Switched over on 16 August. Can receive calls ok but when I dial a number nothing happens. 

[goslow]

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@rs33mc54ut wrote:

Hi Ilyas

The technician hasn't called back. It is now six weeks since changing to the fibre network and still not able to use the phone. It appears that nothing can be done to fix it. I never used it much anyway.

Could you cancel the phone from my account. I tried calling 150 but that doesn't work.

Hope to hear from you soon.

Best wishes

Roy

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Be aware if you remove the phone from your contract, the monthly price might actually go up and tie you in to another 18 months with a new VM contract.

If your phone hasn't worked since since 16 August, VM should actually be paying you compensation of £8.40 per day until they fix it! As per ...

https://www.virginmedia.com/help/billing-and-payments/automatic-compensation

[rs33mc54ut]

Thanks

[Ilyas_Y]

Hi there @rs33mc54ut, thanks for the reply and for the update.

I am so sorry to hear about the poor contact.
Can you confirm whether or not you are still waiting for an adapter?
Let us know and I'll ensure this gets resolved for you.

Kind regards.

[rs33mc54ut]

Hi Ilyas

I received an adapter and set it up on 16 August, my change over date.

Kind regards

Roy

[Ilyas_Y]

Thank you for the reply @rs33mc54ut.

Okay so the adapter is there and just to confirm - the line is still not working, correct?
Just want to make sure we are clear on what has happened, if that is the case, please let us know and I'l look in to this for you right now.

Kind regards.

[rs33mc54ut]

That is correct.

[Ilyas_Y]

Thank you @rs33mc54ut.

I will send a private message.
Watch out for the purple envelope inviting you in.

Kind regards.

[Ilyas_Y]

Thanks for speaking with us today.
I'm happy to see to say that we have escalated this case for you to our technical team.
As advised - our specialist team will be in touch soon to further discuss the repair of this issue.

Kind regards.

[rs33mc54ut]

Thank you.

[vircom]

Maybe if the phone line is not essential, you should ensure you are getting your rebate and then leave VM to take whatever time they like. It becomes their problem not yours. They can sort it out quickly or keep paying you money. 😀