Switched to fibre. Cannot make calls.

[rs33mc54ut]

Switched over on 16 August. Can receive calls ok but when I dial a number nothing happens. 

[Ilyas_Y · Accepted solution]

Hey @rs33mc54ut, thanks for reaching out to us and a warm welcome to the Virgin Media forums team.

I'm sorry to hear about the issue you're having with the landline.
May I ask if you've been able to reboot the hub and try another landline on there? (If possible).
Let us know.

Kind regards.

[rs33mc54ut]

Hi Ilyas,

I have rebooted several times. I don't have another landline to try.

Thanks

Roy

[Ilyas_Y]

Thanks for the update Roy.

I' sorry to hear the issue is still there, I will investigate further and send you a private message.
Watch out for the purple envelope inviting you in.

Kind regards.

[Ilyas_Y]

Thank you for speaking with us today.

I'm glad we were able to assist. 🙂
Let us know how it goes and we can follow up.

Kind regards.

[rs33mc54ut]

Engineer called at flat on 30 August 2022. Problem not fixed. Awaiting further information.

[Ilyas_Y]

Hey @rs33mc54ut, thanks for the update.

Did the engineer visit the property?
Did they mention the next steps in getting this resolved?

Kind regards.

[rs33mc54ut]

Hi Ilyas, The engineer visited the property and looked at the phone, adapter etc. Coming back later with another phone to try.

[Ilyas_Y]

Thank you for the update rs33mc54ut!
Let us know how it goes with the technician's appointment. 🙂

Kind regards.

[rs33mc54ut]

Hi Ilyas

The technician hasn't called back. It is now six weeks since changing to the fibre network and still not able to use the phone. It appears that nothing can be done to fix it. I never used it much anyway.

Could you cancel the phone from my account. I tried calling 150 but that doesn't work.

Hope to hear from you soon.

Best wishes

Roy