Switch to fibre

[RichardCoventry]

Hello. 

I was given todays date for my phone switch to fibre and I can’t make or receive calls. 

I’ve connected the adapter, my phone and rebooted the hub.

I am not getting the phone light on the hub come on. Has my switch been made?

Thanks. 

[goslow]

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@RichardCoventry wrote:

Hello. 

I was given todays date for my phone switch to fibre and I can’t make or receive calls. 

I’ve connected the adapter, my phone and rebooted the hub.

I am not getting the phone light on the hub come on. Has my switch been made?

Thanks. 

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Is your previous phone socket on the wall still working? Your switch may not have happened yet.

[Kain_W]

Hi there RichardCoventry,

Thanks for your post and welcome back to the community

You may find that the service may work during a different time of the day, as @goslow has advised, does the service not work at all via the wall socket?

Let us know,

[nodrogd]

Is your old landline wall socket dead?

If it’s still working the switch hasn’t happened yet. If it does not complete by the end of the day it needs reporting.