Switch to fibre tech support

[watsov]

Hello

I have received an email advising of the switch to fibre on 3/4/23 however my phone is downstairs my hub upstairs. How do I get technical help to move the hub. Tried ringing customer services who said I would be charged £25 for the call out. 

[Vikki_M]

Hi watsov 

Thank you for your post and welcome back to our community.

We can assist with that here for you.

I will send you a private message now. 

Please look out for the purple envelope in the top right of the page and pop me a reply when you can.