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Switch to fibre phone

DonnyDriver
Up to speed

Please can somebody tell me how I book an engineer so that my phone extensions continue to work after the switchover to fibre? I've just tried asking this via Virgin Media WhatsApp chat and they haven't a clue what's happening.

 

 

[MOD EDIT: Post split to create own thread]

2 REPLIES 2

Ashleigh_C
Forum Team
Forum Team

Hi there @DonnyDriver 

 

Thank you so much for your post and welcome back to the forums. We've split this post to make its own so we can look into this for you. 

 

I'd be happy to double check this with you via a Private Message. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

DonnyDriver
Up to speed

 Hi @Ash_C. Thanks, somebidy has been in touch now and booked my engineer appointment.