Switch to fibre for home phone

[V_question]

I've plugged everything in as requested but it doesn't work, and now doesn't work when I plug it back in the wall. When is the switchover supposed to happen today?

[Carley_S]

Hi @V_question

Welcome to the community

Sorry to hear that you're having issues with your landline migration to the newer IP phone system. 

I'm unable to locate the information from our side. Do you still have the letter that advises you of your migration time and date? 

Please ensure you have the adapter plugged into the Tel 1 port at the back of the router and fully reboot your hub. 

[V_question]

It's actually for my parents, who are now unable to contact you. I have a copy of the letter - nothing on there about switchover time, hence my question

[Alex_RM]

Thanks for getting back to us V_question,

So I can take a closer look at this I'll need a few more details from you, I've popped you over a private message (purple envelope, top right hand corner)

Alex_Rm