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Switch to VOIP - no success

Joining in

Followed instructions but no dialling tone and 'check connection' message displayed on phones. Using Gigaset 340A cordless.

Delving into HUB 4 via I see that 'Telephony is disabled'.

Online support suggested waiting until midnight on the 2nd but nothing changed.

Can I enable telephony or can it be done remotely?

I do have an engineer booked for the end of the month to set up an EBUL. I have returned the landline system to the earlier setup and it still works fine. Could I leave it as such until the engineer visits?




Forum Team
Forum Team

Hi cirrus, 

Thank you for your post. I'm very sorry for any issue you're having with your Landline service. 

To confirm, have you been able to try your handset back in the wall socket?


Yes, that's where it is now (the original socket) and it works. Any idea of how long the old system will continue to work?


I can take a look at your account to see if there is any information on that. 

I will private message you now to confirm your details.