Switch over not adapter

[Caledonia1]

I have received many letter informing myself that I shall receive an adapter to connect my phone to my hub. On Monday I received a text message informing me that my phone was now switched over to the other network. But I still have nor received any adapter to connect my phone too. 

Could someone advise me as to who or what department to contact regarding this. 

Thanks 

[Matthew_ML]

Hi @Caledonia1

Welcome to the community forums. 

We are sorry to hear that your home phone has switched over to the new set up without receiving the adapter yet .

I will send you a PM so we can look at getting one sent out.

Please look out for the purple envelope. Thanks