Switch over need new phone

[Winkle]

Virgin came Saturday 2nd Dec.plugged phone into hub.No ring tone on home phone.Informed it would work in 2 hours. Tuseday 5th Dec virgin came again as still no ring tone.Informed have to buy a new phone because HUb does not give out enough power for phone to ring?????I can phone out but not receive calls.

[Winkle]

Hi my current device was perfect till the switch over.The engineer informed me my hub does not give out enough power for the phone to ring.So is the hub faulty ? my phone has no faults.Please help I am disabled over 75 and vulnerable.I have health issues that virgin were informed of..Perhaps you will be kind enough to supply me with a correct phone.that will work. Thank you

[John_GS]

Hi @Winkle 

We wouldn't be able to provide you a new phone but I'll PM you now to chase up the adapter.

Best wishes.

[Winkle]

Hi John   thank you for your reply.When I was first informed about the switch over I new the cable from my phone would not reach the hub.I contacted Virgin and was informed the new lead is 5 mtrs and an engineer would come and fit it.The engineer came but never had the new 5mtr lead.He had a shorter lead that did plug straight into the hub.There was no provision to fit the adapter on the end of the lead.I have since contacted Virgin and was informed they will send a lead by post.Should the system work if a adapter is not fitted?

Thank you

[Winkle]

Sorry knew not new

[John_GS]

Hi @Winkle 

If you respond to my PM with the details I have requested, we can assist further.

Best wishes.

[Winkle]

Hi big thank you for your help.The new adapter with ringing capacitor arrived today.The phone now rings.I am now waiting for a longer lead from VM.

Reagrds

[Winkle]

Sorry should be regards not reagrds. Anyway many thanks again

[goslow]

Glad to hear that the replacement adapter got the phone ringing once again.

[John_GS]

Hi @Winkle 

Thanks for the update 🙂

Let me know if the new lead helps or if ever need any assistance.

Best wishes

[Winkle]

Hi John sorry to bother you,I would be grateful for your help.At the start of the week Virgin informed a 5mtrs lead would be sent to me 2-3days.It is now Friday we have no lead.I telephoned Virgin 30mins talking and was informed there is no record of the lead.I was then told an engineer would come and fit a new lead.I told him two engineers have already been and the lead was too short.I told him not to send an engineer.He said he would send a short lead.I informed in again that the lead requested was 5mtrs. He said we have no leads.I ask to speak to the manager he said the manager will phone me .That was one hour  ago no one has rang.

Thank you

Winkle