on 05-12-2023 19:10
Virgin came Saturday 2nd Dec.plugged phone into hub.No ring tone on home phone.Informed it would work in 2 hours. Tuseday 5th Dec virgin came again as still no ring tone.Informed have to buy a new phone because HUb does not give out enough power for phone to ring?????I can phone out but not receive calls.
on 07-12-2023 09:26
Hi my current device was perfect till the switch over.The engineer informed me my hub does not give out enough power for the phone to ring.So is the hub faulty ? my phone has no faults.Please help I am disabled over 75 and vulnerable.I have health issues that virgin were informed of..Perhaps you will be kind enough to supply me with a correct phone.that will work. Thank you
on 07-12-2023 09:35
Hi @Winkle
We wouldn't be able to provide you a new phone but I'll PM you now to chase up the adapter.
Best wishes.
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on 07-12-2023 10:15
Hi John thank you for your reply.When I was first informed about the switch over I new the cable from my phone would not reach the hub.I contacted Virgin and was informed the new lead is 5 mtrs and an engineer would come and fit it.The engineer came but never had the new 5mtr lead.He had a shorter lead that did plug straight into the hub.There was no provision to fit the adapter on the end of the lead.I have since contacted Virgin and was informed they will send a lead by post.Should the system work if a adapter is not fitted?
Thank you
on 07-12-2023 10:16
Sorry knew not new
on 07-12-2023 10:20
Hi @Winkle
If you respond to my PM with the details I have requested, we can assist further.
Best wishes.
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on 07-12-2023 15:04
Hi big thank you for your help.The new adapter with ringing capacitor arrived today.The phone now rings.I am now waiting for a longer lead from VM.
Reagrds
on 07-12-2023 15:06
Sorry should be regards not reagrds. Anyway many thanks again
on 07-12-2023 15:20
Glad to hear that the replacement adapter got the phone ringing once again.
on 07-12-2023 15:49
Hi @Winkle
Thanks for the update 🙂
Let me know if the new lead helps or if ever need any assistance.
Best wishes
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on 08-12-2023 15:51
Hi John sorry to bother you,I would be grateful for your help.At the start of the week Virgin informed a 5mtrs lead would be sent to me 2-3days.It is now Friday we have no lead.I telephoned Virgin 30mins talking and was informed there is no record of the lead.I was then told an engineer would come and fit a new lead.I told him two engineers have already been and the lead was too short.I told him not to send an engineer.He said he would send a short lead.I informed in again that the lead requested was 5mtrs. He said we have no leads.I ask to speak to the manager he said the manager will phone me .That was one hour ago no one has rang.
Thank you
Winkle