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frazbrown
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Switch landline to use router

Hello

How do I go about switching my landline to use the RJ11 connection on the router rather than the old BT style connection ? When I logon to my router it indicates that Telephony is Disabled but can’t see any option for me to enable this. Following a house renovation we no longer have the old landline connection on the wall so would like to enable this. A Virgin Engineer who came out to extend our broadband cable during this work said that we can just use the router connection for landline hence didn’t bother extending the separate phone line cable.

Many thanks

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Robert_P
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Re: Switch landline to use router

Hello frazbrown,

 

Thanks for taking the time to raise your query via the forums around changing your landline to your Hub, we appreciate you raising this and welcome to the community.

 

At present this isn't something that can be completed by us on the forum team and will require a call, we're really busy at the moment given the current situation but the teams are working hard to get to all customers as quickly as possible.

 

If you can give the team a call on 150 from a Virgin Media landline or 0345 454 1111 option 1, option 4 then option 4 this will get you through to the team who will be able to look into this and make the necessary changes.

 

Rob

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frazbrown
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Re: Switch landline to use router

Thanks for your reply Rob

Those options just took me through to indicate that ‘I’m thinking of leaving VM’

Isn’t there a more modern way of asking for this to be done ?

thanks

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Zoie_P
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Re: Switch landline to use router

Hi Frazbrown, 

Thanks for your post and sorry about this, the options are:

1: Virgin Media services

4: Package changer or tell us if you are moving

1: Make a change to your package 

I have located your account and can see it does see that the phone line via a hub will be likely to do this 🙂

Please let us know if you have any issues and how it goes.

Thanks,

Zoie

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frazbrown
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Re: Switch landline to use router

Thank you Zoie, there is now an engineer coming to make some changes on Monday. I guess they need to do something physical to a switch rather than just doing it remotely.

Thank you

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Zoie_P
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Re: Switch landline to use router

Brilliant news that you are getting this done 🙂 

Keep us posted and if you have any other questions please pop back 🙂

Zoie

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frazbrown
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Re: Switch landline to use router

All done now, landline phone is working after the VM engineer visited to configure the hub - thank you for your help.

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Laurie_C
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Re: Switch landline to use router

Hi @frazbrown,

 

That is fantastic news, I'm so glad that everything is working for you now! Please let us know if you have any more problems in the future.

 

Kind regards,

Laurie

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