Long story short, our Hub3 went faulty and prior to this the phone line was working.
Swapped out the Hub3 around 8 hours ago and still phone line is still nonexistent. Tried calling Virgin 2nd line support and they said 2-4 hours maximum for the line to move over to the new Hub3. But still nothing.
When logging into the modem, the modem reports phone line as disabled.
I’ve got a vulnerable partner and this isn’t good. Give me a copper Landline any day of the week. This VoIP business is too unreliable.