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Swapped faulty Hub3, now no phone line.

Hi all,

Long story short, our Hub3 went faulty and prior to this the phone line was working.

Swapped out the Hub3 around 8 hours ago and still phone line is still nonexistent. Tried calling Virgin 2nd line support and they said 2-4 hours maximum for the line to move over to the new Hub3. But still nothing.

When logging into the modem, the modem reports phone line as disabled.

I’ve got a vulnerable partner and this isn’t good. Give me a copper Landline any day of the week. This VoIP business is too unreliable.

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Very Insightful Person
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Re: Swapped faulty Hub3, now no phone line.

Hello

When installing a new hub the phone can take 24hrs to be activated, can you power off the hub for 30 secs and then back on that may trigger it.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Swapped faulty Hub3, now no phone line.

Hi Zoltron,

 

Thank you for your post and welcome to the community. 

 

If you're still experiencing issue after the test advise by DJ_Shadow1966 then please do let us know so we can investigate this further. 

 

^Martin

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