They announced this for Virgin Mobile customers, yet they haven't offered it for landline customers.
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" And I believe it’s Virgin Mobile contract customers, not PAYG. Again most older people will only have PAYG as they only use mobiles for emergencies."
Typical, the very people we are supposed to be caring for, and helping, are the very ones VM are in fact penalising!!
My parents are on PAYG because they only need to phone and text now and again, and for emergencies. As they are both in their 80's and are 'supposed' to be self-isolating, this makes it VERY expensive.
Do VM care?? NO, of course not.. Yet I am fit, able bodied, own a smart phone and have a monthly contract, yet they offer me more than I need (I can easily stay well within my allowances each month, even in this type of emergency) and what do they do?? offer me an extra 10GB of data and unlimited calls and texts that I don't need.
VM obviously think 'looking after the regular income' (monthly contracts) is far more important than looking after the elderly or vulnerable!!
I would like to raise this again - I'd still like to see more done for pensionable aged customers who don't need a heavy use mobile. Simple to use - simple to understand (please)....... I am so tired of having to go through complexities of customer retention for a hard of hearing/blind parent.