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jimmyp
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Superhub 3 telephony disabled

Good afternoon my router says telephony disabled , my home phone I cant hear anything , I've tried a new lead and phone and still same problem , can I use the hub too link my phone , do I need virgin to enable this?

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Martin_N
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Re: Superhub 3 telephony disabled

Hi jimmyp,

 

Thank you for your post. Our apologies for any issues you're having.

 

Just to confirm if you plug the landline directly into your wall socket do you get a dial tone? 

 

^Martin

jimmyp
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Re: Superhub 3 telephony disabled

Good morning Martin,  I can faintly here it and when the phone number dials , but nothing then , I've tried a new phone in the test port and new lead can I use the telephone port on the sh3

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Martin_N
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Re: Superhub 3 telephony disabled

I would need to check your account as this depend on the type of line you have. 

 

What I will do is private message you so I can check this. 

 

^Martin

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jimmyp
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Re: Superhub 3 telephony disabled

All repaired today Martin, would like to know when my area will be able to use the hub for phone connection
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