Just got a strange fault on my VM landline. Earlier this evening my VM tv picture went off and the landline phone gave a single ring and then stopped.
The TV picture returned almost straight away but now the landline has a sound like an engaged tone when you lift the receiver and you cannot call out. That "engaged" tone is not the sound you get when you have a voicemail message. It's not a sound I have heard before and there is quite a lot of crackling as well.
When I call my landline it goes straight to voicemail.
I have tried unplugging my two phones and plugging a spare one in but that gives the same result.
I have also run the online test from My Virgin Media Account but as expected that could not find a fault.
I am in Area 31 and the service status board is currently showing no issues.
I am guessing I need to steal myself for a long wait on the phone tomorrow to get through to VM customer services and of course I cannot use the free 150 service.
Coenoby
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I am just another Virgin Media customer.
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