Virgin Media Community

[elbow99]

Please would someone be able to to tell me how to turn off the automatic voicemail? It's causing major problems for my Mum who is frail and this morning she had a fall rushing to get to the phone before it cut off to go to the voicemail.

Please think about asking people if they want this rather than just applying it automatically!

I asked for it to be turned off when I rang the tech support a couple of weeks ago and they told me it wasn't set up. I'm at the end of my tether 😞

[Zak_M]

Good afternoon @elbow99

A very warm welcome to the forums and thank you for taking the time to post. 

I am sorry to hear that you mum has had some issue with the automatic voicemail, I really do hope that she is alright after her fall. 

I will be able to help with getting this sorted out, I will need to pass DPA with you, In order to do so I am going to drop you a PM so that I can get some account information. 

Kind regards,

Zak_M