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Optimist1
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Still waiting for phone adapter

In January, following a letter from VMO2 about the phone switchover, I called the helpline and as a result I was sent a new hub in preparation for the phone switchover scheduled for the end of March.  I installed the Hub 4 myself and it is working fine.

However, no phone adapter was included in the box so I called the help line on January 25 to remind you and was told that it would be sent to me within two or three weeks.

However, three weeks have now passed and no adapter has arrived.

Would you expedite this please as I don't want to be without a landline service.

Thank you.

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Vikki_M
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Re: Still waiting for phone adapter

Hi Optimist1 

 

Thank you for your post and welcome to our community.

 

The adaptor is ordinarily sent shortly before the switch over is happening in the customers area.

 

I will send you a private message now so we can get some more details securely and check this for you.

 

Please look out for the purple envelope in the top right of the page and pop me a reply when you can. 

Vikki - Forum Team


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Client62
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Re: Still waiting for phone adapter

Phone adaptor ... BT Socket to RJ11 Telephone Adaptor     £2.49 delivered.

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Optimist1
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Re: Still waiting for phone adapter

Thank you Vikki.
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Optimist1
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Re: Still waiting for phone adapter

Thank you, Vikki.
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Optimist1
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Re: Still waiting for phone adapter

As they are so cheap I wonder why one is not included with each hub?
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Vikki_M
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Re: Still waiting for phone adapter

HI Optimist1 

 

I have sent you a further private message.

 

 If you could please respond to me there I can advise further for you.

Vikki - Forum Team


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Optimist1
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Re: Still waiting for phone adapter

Pleased to say the adapter arrived today. Thank you, Vikki.
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Tom_W1
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Re: Still waiting for phone adapter

Hi @Optimist1 thanks for your reply here, that's great news!

We'll pass on your words, thanks for taking the time to get back in touch.

Many thanks

Tom_W
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