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Still waiting for old phone number

Joining in

Joined VM at the end of November, my contract with Plusnet finished on 5th December. Indicated that I wanted to keep my old number, but it is still not working. Please help.


Forum Team (Retired)
Forum Team (Retired)

Hi supermarios, 


Thank you for your post and welcome to the forums. 


Sorry to hear that you're having some issues when porting a number over to us. A number port can only be completed when the line/account is active with the previous supplier, and from your post I don't think that is the case. What I will do is pop you over a private message to confirm some details with you and take a look into this. 




On our wavelength

There seems to be quite a few of us who are having the same problem - maybe Virgin need to provide specific guidance on what not to do/what to do when moving to them and wanting to keep a landline number, rather than finding out too late that the transfer has not happened.