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racgall
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Still waiting 3 month for phone connection

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 still waiting for these no amount of phone calls broken promises for a manager call back. Its a joke. 

jb66
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Re: Still waiting 3 month for phone connection

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racgall
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Re: Still waiting 3 month for phone connection

Hi I'm aware I can buy them but don't see why I should when they should be supplied 

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jb66
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Re: Still waiting 3 month for phone connection

True, but if you add up the time you've spent on the phone etc was it worth it? 

Gareth_L
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Re: Still waiting 3 month for phone connection

Hello racgall

Sorry to hear this is still not sorted 

What was advised the last time you called

Was no engineer visit offered at all

Let me know if you would like me to look into this for you 

Gareth_L

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racgall
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Re: Still waiting 3 month for phone connection

Last time I called I was advised these were not supplied by virgin and I had to purchase them myself. Was told I would get a manager call back and still waiting 2 weeks later. Never had an offer off an engineer they sent a full new pack out first time not in there. Called again Said were sending out never received  called again said they were coming. Still nothing called again thats when I was told you didnt supply them. Thanks 

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Gareth_L
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Re: Still waiting 3 month for phone connection

Thanks for explaining. This full new pack that you have now received, Has this resolved the issue now 

Gareth_L

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racgall
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Re: Still waiting 3 month for phone connection

No.

1st call new pack sent. No phone connection

2nd call they said they were just sending connections.

3rd call they have been ordered.

4th call dont supply them.

Sorry hope that makes more sense 

Thanks 

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Gareth_L
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Re: Still waiting 3 month for phone connection

Hi racgall

It makes perfect sense

What I have done is arrange for an engineer to pop round and get all this connected for you 

If you check your online account  you can view the appointment and change to a suitable date 

I hope that is okay 

Gareth_L

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racgall
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Re: Still waiting 3 month for phone connection

Thanks very much 

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