As of tomorrow it’s been 2 weeks since an engineer came and said it was a simple procedure of switching over manually, and still cannot accept incoming calls, and still not heard anything back from VM . Not good not good at all.
Thanks for your post.
Sorry to hear this is still not sorted.
I can look into this for you.
If you don't mind, I will need to send you a private message to pass security.
If you can check the purple envelope top right of your screen that would be great.