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macadoo
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Still awaiting e-mail confirming transfer of existing number

It is over 10 days since I connected phone line.

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Lisa_CC
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Re: Still awaiting e-mail confirming transfer of existing number

Hi macadoo,

 

Sorry to hear about your existing number. Can you confirm whether that number is still active with your old provider or have you already asked them to raise a disconnection on their system? We only install with Virgin Media numbers so we can make sure our line tests pass without third party involvement but once the install completes and the line tests okay, we then arrange for the port if the number is still active as we cannot port inactive numbers.

 

Thanks,

 

Lisa

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macadoo
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Re: Still awaiting e-mail confirming transfer of existing number

Thanks Lisa,

                   The existing number is still active with Vodafone. The Virgin line is active too on anther phone.

Spoke to Vodafone and they said that you are in control of transferring number over.

Appreciate if you can arrange the port of the number.

 

Regards

 

Jim

   

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Emily_G
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Re: Still awaiting e-mail confirming transfer of existing number

Thanks for the information, I'll pop you over a private message so we can pass security on the account and fill in the number port request form.

 

Thanks, Emily.

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Emily_G
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Re: Still awaiting e-mail confirming transfer of existing number

Sorry we failed security over private message. 

 

If you find the correct information you can contact the team to go through this on 150/0345 454 1111 or over text on 0753 305 1809. 

 

Thanks, Emily.

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macadoo
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Re: Still awaiting e-mail confirming transfer of existing number

it is 28.99

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