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cjhookah16
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Speaking with an agent if 150 and the other # doesn't work?

Been a virgin mobile customer for years and trying to update my credit card info, all the numbers on your website don't work for me the 150 the 0345.... THIS has been so annoying since I can't access any of my online account either because the passwords and e-mails aren't being recognized!

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cjhookah16
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Re: Speaking with an agent if 150 and the other # doesn't work?

also I'm in the United States if that makes a difference

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Re: Speaking with an agent if 150 and the other # doesn't work?


@cjhookah16 wrote:

also I'm in the United States if that makes a difference


Yes. Yes that would make a difference.

Have you replaced the "0" with the international dialling prefix on the 0345 ?

150 will only work from a VM landline in the UK.

 

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cjhookah16
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Re: Speaking with an agent if 150 and the other # doesn't work?

I don't know what the international dialing prefix is? SO Virgin Mobile has no customer support in the USA? I got a text from them saying my Credit Card on file for autopay is expiring and I need to update my online account which I can't access either? This is ridiculous.

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cjhookah16
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Re: Speaking with an agent if 150 and the other # doesn't work?

I was able access my account through Virgin Mobile's USA Customer support number. If anyone needs it here....
1-888-322-1122

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