We had Virgin broadband & landline installed today, however we have been given a new landline number. When we joined Virgin, we requested to keep our current landline number so I don’t know why we’ve been given a new one?
Ideally we’d like to keep our current phone number - can someone help me to get this sorted please?
I had my Virginmedia installation last Monday (20th Sept) after 26yrs with Sky and predecessor.
Unfortunately Not gotten off to the best of starts and hoping that it'll be plain sailing from now on in!
Although I'd received notification end of August that a new provider has requested to take over my phone subscription from the 24th onwards and reassurances that should I wish to keep my telephone number the switch would have to be completed by the 23rd September. My installation as i mentioned was on the 20th and Virgin media had emailed confirming everything was all set as far back 2nd September.
Imagine my dismay to get a text message today 30th September that my number hadn't been ported over and I have been assigned a Virgin Media number!
Now beginsthe task of first finding out what my number actually is which i guess might be the easy part as i'm about to call my mobile from landline and then to inform family and friends spread around the globe of number change.