Virgin Media Community

[hannah_p]

Hi,

We had Virgin broadband & landline installed today, however we have been given a new landline number. When we joined Virgin, we requested to keep our current landline number so I don’t know why we’ve been given a new one?

Ideally we’d like to keep our current phone number - can someone help me to get this sorted please?

Thank you.

[DJ_Shadow1966]

Hello

When you Virginmedia line has been activated the number port can take upto 10 days to complete, as long as the  Sky landline is still active and doesn't have a cancellation order against it.

Regards Mike

[hannah_p]

Hi,

Thanks for the response. Will I get notified of the number changing or will it just happen?

Thank you.

[Zak_M]

Good afternoon Hannah_P 

Welcome to the forums and thank you for taking the time to post. 

Are you able to let us know, Is your landline number still active with your previous provider? 

Kind regards,

Zak_M

[hannah_p]

Hi Zak,

Yes the line should have still been active with Sky before Virgin took over yesterday.

Thanks, Hannah

[Zak_M]

Thank you for confirming that for me. 

I am going to drop you a PM so I can get some account information. 

I must state that If the landline number isn't still active/in the prosses of being transferred over I might not be able to get this number back to you, however I will always try my upmost. 

Kind regards,

Zak_M